Repair Orders
Create, edit, track, print, and close repair orders with customer, vehicle, labor, parts, notes, totals, payments, and status in one place.
Auto Repair Shop Software
Run repair orders, vehicles, invoices, tech workflow, approvals, payments, and reports in one owned system.
Repair OrdersCustomers, vehicles, labor, parts, notes, totals, and status stay connected.
Shop WorkflowFront desk, technicians, approvals, reports, and follow-ups match your team.
Owned SystemStart with the core system and connect portals, websites, and mobile tools.
What it manages
Everything your front desk, technicians, and customers need to keep repair orders moving.
This auto repair shop management software is designed around the daily workflow inside a real shop, not a generic template that forces your team to change how they work.
Customer & Vehicle History
Keep lifetime customer records, vehicle profiles, past services, notes, invoices, unpaid balances, and visit history connected.
Technician Portal
Give technicians a focused workspace for assigned jobs, status updates, vehicle info, services, parts, notes, and internal workflow.
Estimates & Approvals
Build estimates, review recommended work, manage approvals, and keep the office and technician side working from the same record.
Invoices & Payments
Track labor, parts, discounts, tax, deposits, paid balances, unpaid balances, change due, and completed invoices with clear reporting.
Shop Reports
View daily, weekly, monthly, unpaid, and all-report views so the owner can understand sales, balance due, order history, and shop activity.
Built to replace disconnected subscriptions, spreadsheets, and paper workflows.
Many repair shops run on a mix of software subscriptions, spreadsheets, paper notes, whiteboards, texts, and memory. This system is designed to bring the workflow into one custom operating system that your shop can own.
Common shop problems it helps clean up
- Repair order information spread across multiple tools.
- Customer notes and shop notes getting lost.
- Technicians needing job details without crowding the front desk.
- Unpaid balances and completed orders becoming hard to track.
- Generic software that does not match the way your shop actually works.
- Monthly software costs that keep increasing as the team grows.
System options
Start with the core shop system, then add the tools that make sense.
The best setup depends on how your shop works now, what your team struggles with, and whether you need internal tools, customer tools, or both.
Front Desk SystemThe main workspace for repair orders, customers, vehicles, invoices, payments, reports, and daily shop workflow.
Technician PortalA role-based workspace for technicians to see work, update status, review vehicle data, and add notes.
Customer Portal or AppCustomer-facing access for approvals, updates, history, requests, communication, and service visibility.
Shop WebsiteA professional website that explains the shop, captures leads, and connects prospects back into your workflow.
Software pricing.
Each product is priced as a buildable piece of the system. The front desk portal is the core starting point, then the rest of the ecosystem can be added around it.
Front Desk Portal
The main internal command center for running the business from the front desk.
- Manages customers, jobs, schedules, payments, reports, and daily workflow.
- Keeps the team working from one system instead of scattered tools.
Admin Portal
A management workspace for owners and leadership to control the system.
- Manages users, permissions, business rules, pricing, settings, reports, and system controls.
- Gives leadership oversight without crowding the daily front desk workflow.
Staff Portal
A role-based web workspace for employees, technicians, managers, or sales teams.
- Gives staff access to the work, tasks, notes, updates, and records they need.
- Helps move work through the business without everything going through the front desk.
Customer Portal
A customer-facing web portal connected to the business workflow.
- Lets customers submit requests, view updates, review history, and approve work.
- Reduces phone back-and-forth while keeping customers connected to the system.
Staff Mobile App
A mobile app experience for employees who need access away from the desk.
- Supports field work, job updates, task handling, notes, photos, and staff communication.
- Helps employees stay connected to the operating system from their phone.
Customer Mobile App
A branded mobile app for customers to interact with the business.
- Supports requests, approvals, status updates, history, notifications, and customer access.
- Creates a stronger customer experience while staying tied to the internal workflow.
Website
A professional business website built to present the offer and bring in new opportunities.
- Explains services, builds trust, captures leads, and routes forms or requests into the workflow.
- Acts as the public-facing entry point for the operating system.
FAQ
Auto repair shop software questions
Is this a generic CRM?
No. It is positioned as a custom business operating system for repair shop operations, including repair orders, vehicles, invoices, payments, reports, and technician workflow.
Can it work for a small independent shop?
Yes. The system can start with the front desk workflow and expand later with a technician portal, website, customer portal, or mobile app.
Does the shop own the software?
The offer is built around one-time ownership instead of requiring another monthly software subscription for the core custom system.
How do I know which tools I need?
Use the questionnaire to review what you use now, what you pay monthly, what you like, what is missing, and which tools fit your workflow.
Find the right auto repair shop software setup.
Send your shop details and what you are trying to improve. 5 Star Support will help map the right setup for repair orders, technician workflow, customer communication, reporting, and lead capture.