Software Purchase & Refund Policy
A plain-language overview of how digital software purchases, configuration work, delivery and refund questions are handled.
Digital software purchases
5 Star Support products are digital software systems and can involve configuration, setup, deployment or customization. Because work can begin immediately after purchase and digital deliverables cannot be “returned” in the same way as physical goods, refund eligibility may be limited once delivery, activation, configuration or custom work has begun.
Specific purchase terms control
The checkout page, Gumroad listing, quote, order form or written agreement for a specific purchase controls that transaction. If it states a particular refund window, milestone, deposit rule or non-refundable condition, that specific term applies.
Before delivery or work begins
If a buyer believes a purchase was made in error, they should contact 5 Star Support as soon as possible before software is delivered, activated, configured or custom development starts. Requests are reviewed based on the status of the work and the terms of the purchase.
After delivery, activation or configuration
Once a digital system has been delivered, activated, configured for the business, or meaningful custom work has been performed, refunds may not be available unless the specific written purchase terms say otherwise or applicable law requires it.
Third-party charges
Fees paid directly to third parties—such as payment processors, hosting providers, domains, app stores, data services or other vendors—are controlled by those providers and generally cannot be refunded by 5 Star Support.
Problems with delivery
If the purchased deliverable is not provided as described in the written order, the buyer should contact 5 Star Support with the issue so the delivery can be reviewed against the agreed scope.
Chargebacks
Buyers are encouraged to contact 5 Star Support first so a purchase or delivery issue can be reviewed directly. Nothing in this policy limits rights that cannot legally be waived.
Contact
Use the contact page for a purchase or refund question and include the product/order information needed to identify the transaction.