Terms of Use
General terms for using the 5 Star Support website and evaluating or purchasing software. Specific signed or written purchase terms control when they conflict with these general website terms.
1. Website information
The 5 Star Support website provides general information about software products, custom software services, pricing models, examples and business workflows. Product capabilities can change as systems are improved.
2. Quotes, orders and written scope
A specific quote, order form, checkout listing, statement of work or written agreement may define the exact product, configuration, price, payment terms, deliverables, setup, support, third-party dependencies and ownership/license rights. Those specific written terms control over general website language if there is a conflict.
3. One-time pricing claims
When a product is described as a one-time purchase or as having no monthly 5 Star Support software fee, that refers to the 5 Star Support core software described in the applicable offer. Third-party services, optional support, new custom development, hosting, domains, payment processing, APIs or other outside services may have separate costs.
4. Intellectual property and deliverables
5 Star Support retains rights in its branding, shared frameworks, reusable components, website content and other intellectual property except to the extent a written purchase agreement expressly transfers particular rights. Customer-specific deliverables and usage rights are defined by the applicable written order or agreement.
5. Customer data and lawful use
Customers are responsible for the accuracy and lawful use of business/customer data they enter or import, including compliance with privacy, communication, payment, recordkeeping and industry requirements that apply to their business.
6. Third-party services
Third-party products and services are governed by their own terms, availability and pricing. 5 Star Support cannot guarantee that an outside provider will remain available or unchanged indefinitely.
7. Availability and warranties
Software is provided according to the written purchase terms. Except where expressly stated in writing, website descriptions do not create an unlimited warranty, guaranteed business result, guaranteed search ranking, guaranteed revenue increase or guarantee that every third-party integration will remain available forever.
8. Limitation of liability
To the extent permitted by applicable law, liability related to a specific software purchase is governed by the written agreement for that purchase. Customers should maintain appropriate business records and backups and should verify critical workflows before relying exclusively on a new system.
9. Changes to these terms
These website terms may be updated as products and business processes change. The effective date above identifies the current version.
10. Contact
Questions about these terms or a specific purchase can be submitted through the 5 Star Support contact page.